KeyFortly

Privacy Policy & Cookie Policy

Effective Date: April 16, 2026

Last Updated: April 16, 2026

1. Introduction

KeyFortly (“we,” “us,” or “our”) operates the website keyfortly.com and the KeyFortly property management platform (collectively, the “Service”). This Privacy Policy and Cookie Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By accessing or using our Service, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.

Contact Information:

Company: KeyFortly
Email: [email protected]
Phone: +1 (647) 600-7010
Location: Toronto, Ontario, Canada

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you:

Register for a free trial or account (name, email address, phone number, company name, number of units managed)
Fill out contact or enquiry forms on our website
Communicate with us by email or phone
Subscribe to marketing communications

2.2 Information Collected Automatically

When you visit our website or use our platform, we automatically collect:

IP address and approximate geographic location
Browser type and version
Device type and operating system
Pages visited and time spent on each page
Referring website or source
Date and time of your visit
Cookies and similar tracking technologies (see Section 5)

2.3 Information from Third Parties

We may receive information about you from third parties such as Google Analytics, advertising platforms, and payment processors, where applicable.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and improve our Service
To set up and manage your free trial or account
To respond to your enquiries and provide customer support
To send you service-related communications (account setup, onboarding)
To send you marketing communications, where you have consented
To analyse website traffic and usage patterns to improve our platform
To comply with legal obligations under applicable Canadian law
To detect, prevent, and address fraud or security issues

4. Legal Basis for Processing

We process your personal information on the following legal bases:

Consent: Where you have given us explicit consent, such as for marketing emails or non-essential cookies.

Contract: Where processing is necessary to provide the Service you have requested (e.g., setting up your trial account).

Legitimate Interests: Where we have a legitimate business interest, such as improving our platform, provided this is not overridden by your privacy rights.

Legal Obligation: Where we are required to process your data to comply with applicable law.

5. Cookie Policy

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and understand how you interact with the site.

5.2 Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be disabled. They include session cookies and security cookies. No consent is required for these cookies.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. This helps us improve our content and user experience. Google Analytics sets cookies that collect information such as how many people visit our site, which pages they visit, and how long they stay.

Provider: Google LLC
Cookie names: _ga, _gid, _gat
Purpose: Website traffic analysis and performance measurement
Data retention: Up to 26 months
Opt-out: You can opt out via Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout

Marketing & Advertising Cookies

If we run paid advertising campaigns, we may use cookies from platforms such as Google Ads or Meta (Facebook) to measure the effectiveness of our ads and to show relevant advertisements. These cookies are only set with your prior consent.

These cookies track whether you clicked on one of our ads
They may enable retargeting advertisements on other websites
You can manage these preferences through our cookie consent tool

Functional Cookies

These cookies remember your preferences (such as language or region settings) to provide a more personalised experience.

5.3 Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie consent banner. You can choose to accept all cookies, reject non-essential cookies, or customise your preferences.

You can change your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of our website.

You can also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5.4 Third-Party Cookies

Some cookies on our site are placed by third-party services. We do not control these cookies and they are subject to the respective third parties’ privacy policies. Third-party services we use include:

Google Analytics (analytics.google.com/analytics)
Google Ads (where applicable)
Meta Pixel / Facebook Ads (where applicable)

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

Service Providers: We share information with trusted third-party vendors who help us operate our Service, such as email service providers, hosting providers, and analytics platforms. These providers are contractually obligated to protect your information.

Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights and safety of KeyFortly or others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified in advance.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide the Service and maintain your account
Comply with our legal obligations
Resolve disputes and enforce our agreements

Account information is retained for the duration of your account and for up to 2 years after account closure unless a longer retention period is required by law. Analytics data retained by Google Analytics is subject to Google’s retention policies.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: The right to request a copy of the personal information we hold about you.

Correction: The right to request correction of inaccurate or incomplete information.

Deletion: The right to request deletion of your personal information, subject to legal obligations.

Withdrawal of Consent: The right to withdraw consent at any time where processing is based on consent.

Objection: The right to object to processing based on legitimate interests.

Data Portability: The right to receive your data in a portable format (where applicable).

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Canadian Privacy Law (PIPEDA)

KeyFortly is based in Ontario, Canada and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Under PIPEDA, you have the right to access your personal information and challenge its accuracy. To make a privacy complaint or request, please contact our Privacy Officer at [email protected].

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you believe your privacy rights have been violated.

10. European Users (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) may apply to the processing of your personal information.

In addition to the rights listed in Section 8, you have the right to lodge a complaint with your local data protection authority.

As a Canadian-based company, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission for any transfers of personal data from the EEA.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include:

SSL/TLS encryption for data in transit
Secure hosting infrastructure
Access controls limiting who can access personal data
Regular security reviews

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

12. Children’s Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy and Cookie Policy from time to time. When we make significant changes, we will update the “Last Updated” date at the top of this document and notify you by email or by a prominent notice on our website.

Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or Cookie Policy, please contact us:

Email: [email protected]
Phone: +1 (647) 600-7010
Website: keyfortly.com
Location: Toronto, Ontario, Canada

We will respond to all privacy-related enquiries within 30 days.